John Lewis - Password Creation

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Project Info:

This was a part of a security overhaul for John Lewis. It involved password creation, new account registration, changing and forgot password, as well as checking out as a guest. User feedback about these processes had shown that there was much need for improvement. Ongoing user testing in the lab helped me refine the iterations to get to the final UX solutions that I was creating, as well as some "guerilla" testing and research out in the real world.