Orange - Tariff Refresh

Orange Wireframes
Orange Wireframes
Orange Wireframes
Orange Wireframes

Project Info:

This project came out of a need for Orange customers to be able to see what was required for changes to that customer's plans. Orange was using a system where the users were going through the steps only to find out after time and effort spent to see what they qualify for, the journey would in an error or needing to call in. I was tasked with finding a better solution that was more user friendly. What I came up with was a step by step process, so that they would only get through the steps if the necessary criteria was met and they would be able to make the changes. Here are the flowcharts of the relevant user journeys.

 

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